Support
CONTACT US
Get in touch
For anything product-related, the fastest fix is a visit to any Surefoot store. Our fitters can solve fit-related issues on the spot, and your boots are covered for their lifetime under our Absolute Fit Guarantee. This guarantee does not cover the natural breakdown of materials over extended time and use.
Find your nearest store →You can also call a store directly — phone numbers are on every location page. If you'd rather write to us, email customerservice@surefoot.com; that's the quickest way to get a written response. Stores can be emailed too, though during peak season our managers are on the floor with customers and may be slower to reply.
Online orders & returns
Questions about an online order or the 30-day wear test? Email customerservice@surefoot.com. To start a return, email orders@surefoot.com with your order number. Full details are on our returns policy page.
Quick answers
Sizing, insoles, the build process, shipping — most questions are already answered in our FAQs.
Our stores
Every store handles fittings, adjustments, and product questions. Phone numbers, hours, and booking are on each store's page:
- Aspen, CO
- Beaver Creek, CO
- Big Sky, MT
- Breckenridge, CO
- Canyons Village at Park City, UT
- Copper Mountain, CO
- Deer Valley, UT
- Denver, CO
- Jackson Hole, WY
- Keystone, CO
- Killington, VT
- London, UK
- Los Angeles, CA
- Mammoth, CA
- New York City, NY
- Thornton (North Denver), CO
- Northstar, CA
- Oslo, Norway
- Palisades Tahoe, CA
- Park City, UT
- Snowmass, CO
- Steamboat Springs, CO
- Stowe, VT
- Sun Valley, ID
- Vail, CO
- Val d'Isère, France
- Vancouver, BC
- Verbier, Switzerland
- Whistler, BC