CONTACT US

Get in touch

For anything product-related, the fastest fix is a visit to any Surefoot store. Our fitters can solve fit-related issues on the spot, and you're covered for the lifetime of the product under our Absolute Fit Guarantee.

Find your nearest store →

You can also call a store directly — phone numbers are on every location page. If you'd rather write to us, email customerservice@surefoot.com; that's the quickest way to get a written response. Stores can be emailed too, though during peak season our managers are on the floor with customers and may be slower to reply.

Online orders & returns

Questions about an online order or the 30-day wear test? Email customerservice@surefoot.com. To start a return, email orders@surefoot.com with your order number. Full details are on our returns policy page.

Quick answers

Sizing, insoles, the build process, shipping — most questions are already answered in our FAQs.

Our stores

Every store handles fittings, adjustments, and product questions. Phone numbers, hours, and booking are on each store's page:

• Aspen, CO
• Beaver Creek, CO
• Big Sky, MT
• Breckenridge, CO
• Canyons Village at Park City, UT
• Copper Mountain, CO
• Deer Valley, UT
• Denver, CO
• Jackson Hole, WY
• Keystone, CO
• Killington, VT
• London, UK
• Los Angeles, CA
• Mammoth, CA
• New York City, NY
• Thornton (North Denver), CO
• Northstar, CA
• Oslo, Norway
• Palisades Tahoe, CA
• Park City, UT
• Snowmass, CO
• Steamboat Springs, CO
• Stowe, VT
• Sun Valley, ID
• Vail, CO
• Val d'Isère, France
• Vancouver, BC
• Verbier, Switzerland
• Whistler, BC