Support

CONTACT US

Get in touch

For anything product-related, the fastest fix is a visit to any Surefoot store. Our fitters can solve fit-related issues on the spot, and you're covered for the lifetime of the product under our Absolute Fit Guarantee.

Find your nearest store →

You can also call a store directly — phone numbers are on every location page. If you'd rather write to us, email customerservice@surefoot.com; that's the quickest way to get a written response. Stores can be emailed too, though during peak season our managers are on the floor with customers and may be slower to reply.

Online orders & returns

Questions about an online order or the 30-day wear test? Email customerservice@surefoot.com. To start a return, email orders@surefoot.com with your order number. Full details are on our returns policy page.

Quick answers

Sizing, insoles, the build process, shipping — most questions are already answered in our FAQs.

Our stores

Every store handles fittings, adjustments, and product questions. Phone numbers, hours, and booking are on each store's page:

  • Aspen, CO
  • Beaver Creek, CO
  • Big Sky, MT
  • Breckenridge, CO
  • Canyons Village at Park City, UT
  • Copper Mountain, CO
  • Deer Valley, UT
  • Denver, CO
  • Jackson Hole, WY
  • Keystone, CO
  • Killington, VT
  • London, UK
  • Los Angeles, CA
  • Mammoth, CA
  • New York City, NY
  • Thornton (North Denver), CO
  • Northstar, CA
  • Oslo, Norway
  • Palisades Tahoe, CA
  • Park City, UT
  • Snowmass, CO
  • Steamboat Springs, CO
  • Stowe, VT
  • Sun Valley, ID
  • Vail, CO
  • Val d'Isère, France
  • Vancouver, BC
  • Verbier, Switzerland
  • Whistler, BC
Surefoot

The ski boot fitting experts. Over one million boots fitted since 1982.

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