Support
For anything product-related, the fastest fix is a visit to any Surefoot store. Our fitters can solve fit-related issues on the spot, and you're covered for the lifetime of the product under our Absolute Fit Guarantee.
Find your nearest store →You can also call a store directly — phone numbers are on every location page. If you'd rather write to us, email customerservice@surefoot.com; that's the quickest way to get a written response. Stores can be emailed too, though during peak season our managers are on the floor with customers and may be slower to reply.
Questions about an online order or the 30-day wear test? Email customerservice@surefoot.com. To start a return, email orders@surefoot.com with your order number. Full details are on our returns policy page.
Sizing, insoles, the build process, shipping — most questions are already answered in our FAQs.
Every store handles fittings, adjustments, and product questions. Phone numbers, hours, and booking are on each store's page: